Shipping & Delivery Policy

We ship orders from our warehouse in India using reliable, trackable delivery services.

Processing & Dispatch

Orders are generally processed and dispatched within 1–2 business days after the order is placed. Orders are processed Monday through Friday, excluding bank holidays.

Orders placed after 4:00 PM on Friday, during weekends, or on a bank holiday will be processed on the next business day.

You will receive a shipping confirmation and tracking information once your order has been dispatched.

Please note that delivery times are calculated from the date of dispatch, not from the date the order is placed.

Delivery Times — India

Standard Delivery: 5–8 business days
Express Delivery: 2–4 business days

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, operational delays, or other circumstances beyond our control.

Remote and difficult-to-service locations may require additional delivery time.

Shipping Charges

Standard Delivery: Free on orders over ₹1,200.

Express Delivery: ₹149.

The applicable shipping charges and available delivery options will always be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation with tracking information.

You can use the tracking details provided to monitor the progress of your shipment.

If your tracking information does not update immediately, please allow some time for the courier to scan and update the shipment.

If you have not received your order within the estimated delivery period, please contact us at hello@wisemor.com with your order number.

Delivery Address

Please make sure that your shipping address, phone number, and other delivery details are correct when placing your order.

Once an order has been placed, we may not be able to change the delivery address if the order has already entered processing or been dispatched.

If an order is returned to us because of an incorrect or incomplete address, the recipient being unavailable, or repeated unsuccessful delivery attempts, additional shipping charges may apply for reshipment.

Order Changes & Cancellations

We begin processing orders shortly after they are placed so that they can be dispatched as quickly as possible.

If you need to request a change or cancellation, please contact us at hello@wisemor.com as soon as possible.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been dispatched.

Pre-Orders

For products available for pre-order, the estimated dispatch date will be mentioned on the respective product page.

If an order contains both a pre-order product and an immediately available product, the order may be held and shipped together once the pre-order product is ready for dispatch.

Delays & Unforeseen Circumstances

While we work to deliver orders within the estimated timeframes, delivery may occasionally be delayed due to circumstances outside our control, including severe weather, courier disruptions, public holidays, strikes, natural events, or other operational issues.

Such delays do not automatically qualify an order for a refund or cancellation.

Contact Us

For questions regarding shipping or delivery, please contact:

Email: hello@wisemor.com

Please include your order number so that we can assist you more quickly.