Our 30-day Return Policy allows you to return or exchange products within 30 days of delivery.

To ensure your return is eligible, please make sure products are in their original condition, unused, and include all original packaging. If items are not returned in the condition described, we may not be able to issue a refund.

Please note: An unboxing video is mandatory for return or exchange due to a damaged or missing product, make sure your video clearly shows the package and the product from all sides. (We also attach a reminder sticker about this to every package.)

Unfortunately, we are unable to provide prepaid shipping labels at this time. For added peace of mind, we recommend using a tracked or signed shipping service to ensure your return reaches us safely.

Refund Options

1. Full Value as Wisemor Credit (Recommended)
Get 100% of your paid amount back as store credit — no deductions.
Use it anytime on our website.

2. Original Payment Refund
If you prefer a refund to your original payment method, a ₹150 handling fee will be deducted to cover reverse logistics and processing.

Easy Return Process

1. Email us at hello@wisemor.com with your order ID
2. We’ll arrange a pickup from your address

Once received and inspected, your refund will be processed within 3–5 working days

Please email hello@wisemor.com to start a return or exchange.

Cash on Delivery (COD) Advance Policy

To ensure genuine orders and reduce delivery issues, Wisemor offers Cash on Delivery (COD) with a small advance payment of ₹199 at the time of placing the order. The remaining amount is payable at the time of delivery.

Advance Payment Terms:

• A ₹199 advance payment is required to confirm all COD orders.
• The remaining order amount will be collected by the delivery partner at the time of delivery.

Non-Refundable Advance in Case of RTO-

If a customer refuses to accept the order at delivery, is unavailable, or the order is returned to us due to incorrect address or non-response, the shipment will be marked as Return to Origin (RTO).

In such cases:

• The ₹299 advance payment will not be refunded, as it covers shipping, handling, and processing charges incurred for the order.

Accepted Deliveries

If the order is successfully delivered and accepted, the customer simply pays the remaining balance amount to the delivery partner.