We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Personalised Products

Personalised products are made specifically for you and are not eligible for return, refund, or exchange. This includes requests due to a change of mind or incorrect personalisation details provided by the customer.

Payment for personalised products

• Personalised products are available only through prepaid payment.
  
• Cash on Delivery (COD) is not available for personalised products.
  
• The full order amount must be paid online at the time of placing the order.
  
• The ₹299 COD advance applies only to eligible non-personalised COD orders.
  
• Once a personalised order has entered production, it cannot be cancelled due to a change of mind.
• If a personalised product is received damaged, defective, or contains an incorrect personalisation due to an error on our part, please contact us with the required proof, including an unboxing video. We will review the issue and provide an appropriate resolution where applicable.

Please note: An unboxing video is mandatory for return or exchange due to a damaged or missing product, make sure your video clearly shows the package and the product from all sides. (We also attach a reminder sticker about this to every package.)

Unfortunately, we are unable to provide prepaid shipping labels at this time. For added peace of mind, we recommend using a tracked or signed shipping service to ensure your return reaches us safely.

Refund Options for Eligible Returns

1. Full Value as Wisemor Credit (Recommended)
Get 100% of your paid amount back as store credit — no deductions.
Use it anytime on our website.

2. Original Payment Refund
If you prefer a refund to your original payment method, a ₹150 handling fee will be deducted to cover reverse logistics and processing.

Easy Return Process

Once your return request is approved, we will provide instructions for returning the product. Depending on the reason for return and your location, you may be required to ship the product back to us using a trackable shipping service.

Please email hello@wisemor.com to start a return or exchange request for an eligible product.

Cash on Delivery (COD) Advance Policy

To ensure genuine orders and reduce delivery issues, Wisemor offers Cash on Delivery (COD) for eligible non-personalised products with a ₹299 advance payment at the time of placing the order. The remaining amount is payable at the time of delivery.

Please note: COD is not available for personalised products. Personalised products require full prepaid payment at the time of ordering.

Advance Payment Terms

• A ₹299 advance payment is required to confirm eligible COD orders.
  
• The ₹299 advance is adjusted against the total order value and is not an additional charge when the order is successfully delivered.
  
• The remaining order amount is collected by the delivery partner at the time of delivery.
  

Non-Refundable Advance in Case of RTO

If a customer refuses to accept an eligible COD order at delivery, is unavailable, provides an incorrect address, or does not respond to delivery attempts, the shipment may be marked as Return to Origin (RTO).

In such cases: The ₹299 COD advance will not be refunded, as it covers shipping, handling, and processing costs incurred for the order.

Accepted Deliveries

If the order is successfully delivered and accepted, the customer simply pays the remaining balance amount to the delivery partner.